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Dialogue Plans Study Your Crowd Understand your customers, preferences and needs of clients audience. Focus on the presenter, empathy. Show curiosity and assurance without pressure Deep Listening Effective exchange requires listen closely. Let speaker complete ideas. Attend to speaker, demonstrate grasp. Recap main points Sympathetic Replies Acknowledge emotions to aid connection. Show feelings without words. Honor private space to keep comfort. Show curiosity and poise without pressure Narratives and chat Understand your customers, preferences and needs of clients audience. Pick by context and relationship. Choose upbeat terms for warm tone Plain Direct Speech Use clear, exact words. Invite open- ended dialogue; ask questions, comments and input. Movements, stance, and face cues transmit meaning